Policy overview
Customer satisfaction is important to Adfinmark. Where a customer believes that a service has not met the agreed expectations, the customer may submit a cancellation or refund request. Every request is reviewed based on the service purchased, supporting information and the applicable commercial terms.
Cancellation policy
Cancellation requests should be submitted through the Contact page or sent to ravi@adfinmark.co.in & chinmay@adfinmark.com.
Requests received later than seven business days before the end of an ongoing service period may be treated as cancellation for the subsequent service period.
Refund policy
Where a request is genuine and substantiated after review, Adfinmark may approve a refund in accordance with the terms applicable to the purchased service.
Approved credit-card refunds will generally be returned to the card used for payment. Payments processed through a payment gateway will generally be returned to the original payment account.
How to submit a request
- Share your company name, registered contact details and invoice or transaction reference.
- Describe the service issue and include relevant supporting information.
- Submit the request through the Contact page, email or the official WhatsApp support number.
